Summary
Allianz Partners is hiring an IT Support Officer in Dubai to support and maintain the organization’s IT systems, including desktops, networks, and business applications. The role covers user support, troubleshooting hardware and software issues, maintaining IT assets and systems, documenting solutions, and coordinating with teams and vendors. Applicants should have a relevant university degree and at least three years of similar hands-on experience. Knowledge of Windows, Microsoft 365, Active Directory, networking, and IT operations is required; ITIL, A+, CCNA, Azure Fundamentals, and O365 certifications are preferred.
The posting
As published on allianz.com. Pulled from the employer's site and shown as they wrote it.
The IT Support Engineer is responsible to support and maintain Nextcare’s IT systems including desktop provision, network infrastructure, and associated software and business applications, in order to provide support to all users within the organization. The incumbent’s primary responsibility is to ensure a technically-sound working environment to all employees at all times.
What you do
In this role, you will:
Communicate effectively within the team, and across the organization as a whole
Provide user support to ensure the effective and timely resolution of technical problems
Collaborate and follow up with other teams and end-users to resolve incidents and problems
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Document solutions to problems and record them in the IT Knowledge Base
Provide awareness, guidelines and best practices to end-users against computer systems
Develop and maintain installation and configuration procedures, user manuals, and guidelines
Install and configure computer hardware operating systems and applications according to standards
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Monitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency
Maintain and update the register of IT assets and contribute to compliance audits
Maintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables
Contribute in IT projects as needed in coordination with business and other IT functions
Any other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement
Who you are
- Education: University degree in computer science or other relevant discipline
- Experience: 3+ years in similar role and hands-on technical experience
- Certifications: ITIL, A+, CCNA, Azure fundamentals, O365 are preferable
- Technical Skills: Strong knowledge of Windows, Microsoft 365, Active Directory, networking, hardware, software, and troubleshooting.
- Problem-Solving & Customer Service: Strong troubleshooting, analytical, communication, and user-support skills with a customer-focused approach.
- IT Operations: Experience with IT ticketing systems, asset management, user account administration, and following IT policies and procedures.
108587 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.