Summary
Mediclinic Middle East is hiring an IT Support Specialist at its corporate office in Dubai. The role provides first-line support through the ICT service desk or onsite, diagnoses and classifies technical requests, resolves issues, and escalates unresolved cases. Applicants need a bachelor’s degree in Computer Science, ICT, or an equivalent field and at least one year of ICT support experience; ITIL v3 Foundations certification is an advantage. All applicants may apply, with preference given to designated groups under the UAE Emiratization Program. The closing date is 2026-10-26.
The posting
As published on mediclinic.ae. Pulled from the employer's site and shown as they wrote it.
Closing date: 26/10/2026
Number of positions: 1
Recruiter name: Fatma Alharthi
Reference number: 73476
Workplace Type:
Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates
MAIN PURPOSE OF JOB
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
KEY RESPONSIBILITY AREAS
Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
Maintain service records and their resolution in the IT Service Management tool
REQUIRED EDUCATION
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations will be an advantage
REQUIRED EXPERIENCE
At least 1 years’ experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE
- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family