Summary
HCLTech is seeking a Senior Support Engineer in Dubai. The role involves troubleshooting and resolving client tickets within defined time, cost and quality standards. Responsibilities also include training new joiners, supporting knowledge transitions during project enhancements, and documenting processes and troubleshooting methods. The posting does not specify required qualifications or technical skills.
The posting
As published on hcltech.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
null