Summary
Help AG is seeking an IT Support Technician in Abu Dhabi to support customer data-centre activities involving rack mounting, cabling, troubleshooting and software upgrades for IT security devices. The role requires accurate task reporting, structured documentation and knowledge of information security and enterprise TCP/IP networking. Candidates should have a degree in IT or information security, or equivalent experience, and up to three years of experience with IT security devices. Availability for planned and unplanned 24/7 service windows is required; the posting describes a flexible, hybrid working environment.
The posting
As published on helpag.com. Pulled from the employer's site and shown as they wrote it.
Help AG is looking for a talented and experienced IT Support Technician who will be responsible connecting cables, rack mounting, upgrading, troubleshooting IT security devices.
Responsibilities
- Visiting customer data centre for rack mounting and troubleshooting of devices.
- Cable the devices as per industry standards
- Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
- Upgrade software on security devices
- Accurate reporting of the task to project manager and direct manager.
Qualifications & Skills
- Bachelor’s degree in information security or IT-related matter or equivalent experience.
- Up to 3 years of experience in working with IT security devices.
- Aware of rack mounting devices.
- Proper and structured documentation and diagramming.
- Understanding of information security concepts and related technology.
- Strong background and experience in TCP/IP networking of large-scale organizations.
- Excellent organizational skills in enterprise support.
- Flexible work approach, based on the job requirements.
- Being able to identify new work areas and to set new goals for themselves.
- Excellent communication and training skills.
- Outstanding customer handling, friendly and goal oriented.
- Ability to communicate / translate to Customer-level.
- Being able to understand complex business processes and activities.
- Flexible work approach, based on the job requirements.
- Excellent and accent-free communication skills in English (Arabic an advantage).
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual Flights Tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.