Summary
Gulf Cryo is hiring a Key Account Manager in Dammam to manage and grow its existing ARAMCO and SABIC accounts across the Eastern Province. The role covers account retention, upselling and cross-selling, contract renewals, commercial negotiations, and coordination with operations and supply chain teams. Applicants should have 6–8 years of relevant B2B sales or key account management experience, including familiarity with ARAMCO or SABIC procurement and vendor processes. A bachelor’s degree, fluency in Arabic and English, a valid Saudi driving license, and willingness to travel across the Eastern Province are required.
The posting
As published on gulfcryo.com. Pulled from the employer's site and shown as they wrote it.
Job Description
- Position TITLE : Key Account Manager (Farmer)
- Department : Sales
- Location : Dammam
- Employment Type : Permanent
- Reporting to : Country Sales Manager
- Application Closing Date : Open until filled
The Key Account Manager (Farmer) – ARAMCO & SABIC is responsible for managing, retaining, and growing the company’s existing relationship with ARAMCO and SABIC and their affiliated entities across the Eastern Province (Dammam, Jubail, Al Khobar, Ras Tanura and surrounding industrial hubs). The role focuses on “farming” the existing account base – protecting current business, expanding wallet share, ensuring contract renewals, resolving customer issues, and identifying incremental (upsell/cross-sell) opportunities across the customer’s sites and business units. The role acts as the primary day-to-day commercial point of contact for these strategic accounts, working closely with operations, supply chain, technical, and finance teams to ensure service excellence and long-term account retention.
Account Management & Growth
- Manage and grow the existing ARAMCO and SABIC account portfolio across the Eastern Province, protecting current revenue and volume.
- Identify and convert upsell and cross-sell opportunities across additional sites, business units, and product lines within existing accounts.
Commercial & Contract Management
- Lead contract renewals, extensions, and amendments in coordination with legal, pricing, and senior management.
- Negotiate pricing, volume commitments, and commercial terms within approved authority limits.
Customer Relationship Management
- Serve as the primary point of contact for ARAMCO and SABIC procurement, technical, and operations stakeholders.
- Build and maintain multi-level relationships across customer functions (procurement, engineering, HSE, operations).
Operations & Coordination
- Coordinate with supply chain, logistics, and operations teams to ensure reliable, on-time delivery to ARAMCO/SABIC sites.
- Monitor service levels, delivery performance, and technical support requirements at customer sites.
- Liaise with technical and quality teams on product specifications, certifications, and vendor pre-qualification/approval requirements specific to ARAMCO and SABIC.
- Support customer onboarding, site access, and vendor registration/renewal processes (e.g., ARAMCO vendor registration).
Stakeholder & Cross-Functional Collaboration
Core Competencies
Functional Competencies
- Customer Focus & Relationship Building
- Negotiation & Influencing
- Commercial Acumen
- Communication & Stakeholder Management
- Resilience & Ownership
- Collaboration & Teamwork
- Account retention rate and revenue growth (%) on ARAMCO/SABIC portfolio
- Wallet share growth and upsell/cross-sell value generated
- Contract renewal rate and on-time renewal completion
- Customer satisfaction and relationship health (NPS/CSAT)
- Forecast accuracy and CRM/pipeline data quality
Job Requirements
Education
Bachelor’s degree in Business, Engineering, Chemistry, or a related field; MBA or equivalent commercial qualification is an advantage.
Experience
Minimum 6–8 years of B2B sales/key account management experience in industrial gases, chemicals, oilfield services, or a related industrial sector, with proven experience managing large national accounts such as ARAMCO and/or SABIC in Saudi Arabia (including familiarity with ARAMCO/SABIC vendor registration, procurement, and contracting processes).
Skills
- Strong account management
- Negotiation
- Relationship-building skills
- Commercial and P&L acumen
- Ability to navigate large, matrixed customer organizations
- Proficiency in CRM and MS Office/Excel
- Valid Saudi driving license
- Willingness to travel across the Eastern Province
- Technical, professional and interpersonal skills required for success in the role
Languages
- Fluent in English and Arabic (spoken and written).
Recruiting Contact