Summary
Keeta is hiring for a Key Accounts Business Operations Support role in Riyadh. The role supports day-to-day business initiatives, including delivery fee plans, contract changes, brand transfers, campaigns, system configurations, and operational requests. It also involves investigating issues, maintaining SOPs and trackers, and coordinating with Key Account Business Partners and Account Managers. Strong spreadsheet skills, organization, process documentation experience, and problem-solving are required; SQL is a plus.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Support the day-to-day execution of KA business initiatives, from initial request through completion.
2. Set up and manage delivery fee plans, contract changes, brand transfers, campaigns, and other business updates.
3. Handle system configurations and operational requests, making sure changes are completed correctly and on time.
4. Investigate and follow up on system or process issues, working with the right teams until they are fully resolved.
5. Maintain and improve SOPs, trackers, documentation, and recurring processes to keep the team organized and execution consistent.
6. Work closely with KA BPs and Account Managers to identify operational gaps, remove blockers, and keep key initiatives moving.
7. Support new projects and business requirements as the KA organization grows and evolves.
Requirements
1. Strong spreadsheet skills and confidence working with data.
2. SQL is a plus.
3. Good understanding of systems, configurations, and operational processes.
4. Highly organized, detail-oriented, and reliable, with strong follow-through.
5. Experience creating SOPs, process documentation, and trackers.
6. Strong problem-solving skills and the ability to work across multiple teams.
7. Comfortable managing multiple priorities in a fast-paced environment.
8. Experience in business operations, sales operations, account management, or a similar role is a plus.
Highlights
1. Support one of Keeta's most important business teams, Key Accounts.
2. Own the execution of key commercial and operational initiatives.
3. Work across systems, data, processes, and multiple teams.
4. Help solve operational issues and remove blockers for the KA team.
5. Build and improve SOPs and processes to make the team more efficient.
6. Opportunity to gain broad exposure to KA business operations and commercial strategy.