Summary
Roche is hiring a Sales Support Specialist to support its Saudi sales team in Riyadh. The role manages customer contracts and renewals, prepares commercial offers, validates orders, follows up on billing, and coordinates returns and discrepancies with account managers and supply chain teams. It also supports customer meetings and workshops. Applicants should have 2–4 years of relevant experience, professional fluency in Arabic and English, and experience with Microsoft Office and enterprise platforms such as SAP or Salesforce.
The posting
As published on roche.com. Pulled from the employer's site and shown as they wrote it.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Opportunity
At Roche, we are committed to delivering greater value to patients and healthcare systems. In this role, you will be an essential commercial partner to our Saudi sales team, ensuring operational excellence, contract governance, and seamless execution across all commercial agreements. You will work closely with cross-functional colleagues in sales, supply chain, and customer relations to ensure healthcare providers receive the solutions they need without delay.
Key Responsibilities
1. Contract Management & Governance
- Drafting & Preparation: Draft standard customer contracts, master service agreements, and custom addendums based on approved commercial terms.
- Contract Archiving & Tracking: Maintain a secure, up-to-date digital and physical contract archive for all accounts across Saudi Arabia.
- Signature Routing: Manage the internal and external signature collection process (including e-signatures and official stamps) to ensure fully executed agreements.
- Custody & Uncontracted Accounts: Identify customer accounts with missing contracts or active device/reagent custodies, driving administrative resolution and formal contract alignment.
- Proactive Renewal Management: Track contract expiration dates across all territories and issue formal 6-month expiration notifications to respective Account Managers to initiate renewal strategies early.
2. Commercial Execution & Order Validation
- Offer Drafting: Prepare official commercial offers once the deal is approved, turn it into a PDF letter in the format that the customer desires and create quotation packages for both simple transactional requests and complex bundled solutions.
- Expiration Date Validation: Verify product shelf-life/validity dates for incoming customer orders against customer specifications; directly liaise with customers to secure formal acceptance for short-dated items before fulfillment.
- GPPRR Billing Follow-Up: Support the Account Manager with the operational activities around billing
- Returns & Discrepancy Management: Coordinate with KAMs and internal supply chain teams to handle order rejections, near-expiry issues, or wrong item returns, ensuring documentation is correctly updated.
- Proactive Stock & Contract Alignment: Work closely with account managers to verify whether requested items fall under active customer contracts before order processing to prevent fulfillment delays.
3. Support in customer interactions:
- Reserve meeting rooms, manage catering, and set up AV equipment for key customer negotiations, C level engagements and customer workshops.
Who are you?
You are a proactive, detail-oriented professional who thrives in a collaborative environment and takes pride in delivering operational quality that supports healthcare delivery.
- Relevant experience: You bring 2–4 years of experience in sales operations, sales support, commercial administration, or contract management.
- Bilingual communication: You possess professional fluency in both Arabic and English (written and spoken), enabling you to draft commercial documents and engage with local healthcare partners with confidence.
- Technical proficiency: You have hands-on experience working with Microsoft Office Suite (Word, Excel, PowerPoint) and enterprise platforms (such as SAP, Salesforce, or similar ERP/CRM systems).
- Prioritization and attention to detail: You demonstrate strong organizational capabilities, thorough follow-through, and the ability to manage multiple priorities in a structured manner.
- Collaborative mindset: You build positive working relationships across diverse internal and external teams, approaching complex operational workflows with a constructive, solution-oriented attitude.
At Roche, we aim high to deliver life-changing healthcare solutions. If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.