Summary
GMG is a global well-being company operating across retail, distribution and manufacturing, including health and beauty. The Key Accounts Specialist supports the Key Account Manager with account reporting, sales and promotion tracking, and retail activation coordination in Dubai. Responsibilities include maintaining vendor and SKU trackers, following up with stores and internal teams, monitoring stock readiness, and preparing vendor review materials. The role also requires accurate documentation, Excel skills and disciplined follow-up.
The posting
As published on gmg.com. Pulled from the employer's site and shown as they wrote it.
Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
Job Summary:
The Key Accounts Specialist (enables strong key account execution by ensuring sales governance, customer performance visibility, promo/commercial tracking, and clean, audit able reporting. The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account scorecards, monitoring pricing/promo effectiveness, liaising and reviewing Beauty Promoter activities and coordinating cross-functional follow-ups with Commercial, Finance, and Stores.
Job Responsibilities:
Sales & Vendor Reporting:
Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes).
Update standard templates/dashboards and ensure numbers are consistent with shared source files.
Maintain historical performance files and ensure clean naming/version control.
Promotions & Activation Coordination:
Maintain a promo and tie-up tracker: vendor, mechanics, dates, participating stores, and status.
Support activation rollout by coordinating with stores/retail ops for confirmations (participation, dates, basic execution checks).
Collect execution feedback (store confirmations, photos if applicable, comments) and summarize key issues for the KAM.
Store Tie-ups Follow-up:
Create and circulate store communication notes as shared by KAM (activation details, timelines, what stores need to do).
Follow up with store teams for completion status and escalate delays/risks to the KAM.
Maintain a closure log for each tie-up (started, completed, pending items).
Listing & Item Data Tracking:
Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.
Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.
Flag basic master data issues that impact reporting (duplicate items, missing mapping, incorrect store tagging).
Stock & Readiness Inputs:
Track basic availability flags for planned promotions (e.g., “stock risk” / “ok”) based on inputs from Supply Chain/Stores.
Escalate stock-out risks, delayed delivery, or store readiness issues to the KAM for action.
Documentation & Admin for Vendor Reviews:
Prepare meeting packs using existing formats (agenda, tracker extracts, promo calendar, action log).
Record minutes and maintain action trackers for vendor/internal meetings, ensuring follow-ups are sent and updated.
General Sales Ops Support:
Support ad-hoc data requests from KAM (store-wise sales extracts, promo participation lists, simple comparisons).
Maintain a shared folder structure for vendor documents, trackers, approvals shared by KAM, and execution evidence.
Functional/Technical Competencies:
Sales Reporting & Data Accuracy
Excel & Tracker Management
Promotion & Retail Execution Tracking
Coordination & Follow-up Discipline
Documentation & Governance
Finance Pillar:
Sales vs Target % (assigned vendors)
Promo budget variance % (budget vs actual)
GM impact tracking (GM AED/GM%) for promos
Claims/credit note pack submission cycle time (days)
Report accuracy % (error-free)
Customer:
Store participation % (planned vs confirmed)
On-time activation execution %
Promo compliance % (basic execution)
Vendor query closure SLA %Issue closure % within SLA
Process:
On-time reporting % (weekly/monthly)
Tracker completeness % (mandatory fields)
Action closure % by due date
Documentation completeness % (approvals + evidence)