Summary
Fanatics Momentum is a regulated commercial gaming operator in the UAE, licensed by the GCGRA. The Lead Product Designer will shape shared customer journeys across identity, onboarding, KYC, wallets, payments, loyalty and personalisation. The role includes research, prototyping and validation, and creating reusable platform patterns in partnership with Product, Technology, Compliance and Operations. Applicants should have at least seven years of product design experience, including work on complex consumer products and regulated journeys.
The posting
As published on fanmo.com. Pulled from the employer's site and shown as they wrote it.
About Fanatics Momentum
Fanatics Momentum is building the UAE's leading regulated commercial gaming operator. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), we operate across lottery, iGaming, sportsbook, and digital content, combining Momentum's regional foundation with Fanatics' global product, technology, and scale. The business is ambitious, well-resourced, and moving fast. If you want to help build a category-defining operator in one of the world's most exciting regulated gaming markets, this is the right time to join.
Lead Product Designer, Platform
Overview
As Lead Product Designer, Platform, you’ll design the foundational customer journeys that every FanMo product depends on. Your challenge: How do we make complex, regulated journeys feel simple, coherent and trustworthy across the whole ecosystem?
You’ll work across Identity, KYC, Wallet, Payments, CRM, Loyalty and Personalisation, partnering closely with Product, Technology, Compliance and Operations. The ideal candidate is a systems thinker with strong craft who can take regulatory and technical complexity and turn it into something customers barely notice. You care deeply about trust, coherence and making the hard things feel simple.
Responsibilities
What you’ll own
- Registration and onboarding
- Identity and account management
- KYC and verification
- Wallet, deposits and withdrawals
- Customer preferences and consent
- Loyalty and rewards surfaces
- Personalisation and lifecycle experiences
- Responsible Gaming interactions
- Shared patterns and platform design standards
- Research, prototyping and validation
Within 12 months, you will have:
- Simplified key platform journeys
- Improved registration and payment conversion
- Reduced friction in regulated experiences
- Created reusable patterns across products
- Helped establish a coherent FanMo customer experience
- Embedded Design early into platform decisions
Required Qualifications
- 7+ years of Product Design experience across complex consumer digital products.
- Experience designing for fintech, banking, payments, marketplaces, super-apps, telecom or other regulated consumer products.
- Strong interaction design and systems thinking skills, with the ability to simplify complex requirements.
- Strong experience with research, prototyping and validation.
- Experience working cross-functionally with Product, Technology, Compliance and Operations.
- Experience designing shared experiences, patterns and systems across multiple products or customer journeys.
- Experience leveraging AI to accelerate prototyping, exploration, synthesis and iteration.
Preferred Qualifications
- Experience in digital identity or KYC, wallets and payments, loyalty, regulated consumer products, design systems, or UAE/GCC markets.
If you possess some of these qualifications but not all of them, we still encourage you to apply!
At Fanatics Momentum, we’re proud to be a fair, transparent, and inclusive employer. We value diversity, collaboration, and innovation, and we’re committed to creating an environment where every team member can thrive. If you’re ready to grow your career and help us build Momentum, we’d love to hear from you.