Summary
Amazon is hiring a Learning Business Partner for its fulfillment center in Jeddah, open to Saudi nationals only. The role leads a team of Learning Associates and a Learning Specialist and owns associate and leadership training programs, from needs analysis through delivery and evaluation. Responsibilities include developing training content, coaching leaders, ensuring safety and compliance, and using performance data to improve training and operations. Applicants need 3+ years of employee and performance management experience and 3+ years of experience with performance metrics, process improvement or lean techniques, plus a bachelor's degree or equivalent or 2+ years of Amazon FTE experience.
The posting
As published on amazon.com. Pulled from the employer's site and shown as they wrote it.
Who we are:
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and on-boarding training to ensure that our associates are set up for success.
The Learning Business partner is a member of the leadership team within a fulfillment center and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central MEATR (Middle East, Africa and Turkey) team to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development.
An Amazon Fulfillment Center (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.
Overall responsibilities include:
- Leading and developing a team of Learning Associates and a Learning Specialist
- End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training
- Leading groups of learning professionals from across the AMET to identify and share best practice
- Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon’s central leadership function.
- Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
- Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating delivery and completion of training
- Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.
- Understanding of Warehouse operations is required, to ensure efficient and effective support is provided to Operations.
- Responsible for ensuring full safety compliance is met
- Analyze and understand data to suggest improvements for training and operations.
- Track and communicate Learning Department goals, assignments and progress locally and at a network level.
- Create, manage and update training content and associate compliance audits.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
- Ability to prioritize, manage and complete projects with tight deadlines.
- Desire to thrive in a dynamic, growing environment
- Partner with Country level leaders to implement efficient and effective training solutions.
- Participate in daily, weekly and monthly senior meetings.
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Key job responsibilities
- Experience of managing a team with a focus on career development and succession planning
- Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills
- Ability to influence and engage multiple stakeholders across all levels of the business
- Actively seeks opportunities to positively impact beyond the area of responsibility
- Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
- Ability and initiative to understand the business needs, analyse issues and drive solutions
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of performance metrics, process improvement or lean techniques experience
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