Summary
Dorchester Collection is hiring a full-time Lobby Host for AVA at Palm Jumeirah in Dubai. The role welcomes residents and visitors, supports arrivals and departures, assists with luggage and deliveries, and coordinates with the Doorman and Concierge team. Candidates should have 1–2 years of experience in a similar role or in a luxury hotel or branded residential setting, strong communication skills, and comfortable spoken English. Benefits include shared company accommodation, transportation, medical and life insurance, and a competitive salary package.
The posting
As published on dorchestercollection.com. Pulled from the employer's site and shown as they wrote it.
Hotel
One Palm at Jumeirah
Division & Department
Rooms - Residences
Job Title
Lobby Host- AVA at Palm Jumeirah
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI
What you'll get
As a Lobby Host at AVA at Palm Jumeirah here are just some of the great benefits you will receive:
- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal allowance
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Shared Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
What you'll do
You’ll love what you do and take pride in delighting our guests:
- You will be responsible for delivering a warm, polished, and highly personalized welcome experience in the lobby of AVA at Palm Jumeirah, greeting residents, their family members, and visitors with genuine care and professionalism, and ensuring every arrival and departure reflects the exceptional standards of Dorchester Collection.
- You’ll also work in close partnership with the Doorman and Concierge team to ensure all resident requests are fulfilled seamlessly, supporting arrivals and departures through luggage assistance, resident deliveries, and thoughtful recognition, always addressing residents by name and maintaining a composed, welcoming presence.
- Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Lobby Host, you’ll have the opportunity to bring these values to life, contributing to the Dorchester Collection “We Care” philosophy while creating moments of recognition and connection for our residents and their guests.
- This is a high‑energy, visible front‑of‑house role that requires you to remain attentive, well‑presented, and service‑focused throughout your shift, including standing for extended periods and supporting physically active tasks such as luggage handling and resident deliveries.
- ·You will ensure effective communication and shift handovers, maintain full knowledge of residence policies, procedures, and facilities, and demonstrate flexibility by supporting both day and night shifts as operational needs require.
The items shared are the essence of a day in the life of a Lobby Host, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
What you'll bring
- You’ll bring your warm personality, attention to detail, and passion for luxury service to the role and the Residences team.
- You have a talent for creating unforgettable first impressions, multitasking gracefully in a fast‑paced environment, and maintaining a consistently high level of service with confidence and empathy.
- You bring 1–2 years’ experience in a similar role or within a luxury hotel or branded residential environment.
- Communication is what keeps our departments running perfectly. You have excellent verbal and written communication skills, collaborate effectively with colleagues across teams, and contribute positively to a strong service culture.
- English is the primary language used at AVA. You can comfortably communicate in this language. Additional languages are an advantage.
Job Location
United Arab Emirates
Location
Dubai