Summary
Kerzner International is hiring a Lobby Hostess for Bab Al Shams Desert Resort in Dubai. The role welcomes guests, responds to inquiries, manages lobby queues, addresses guest concerns, and promotes rooms, suites, amenities, and other services. Candidates should have a high school qualification or equivalent and 1–2 years of experience in a similar role at a five-star hotel. Experience with POS terminals and strong customer service, communication, and teamwork skills are required.
The posting
As published on kerzner.com. Pulled from the employer's site and shown as they wrote it.
Lobby Hostess
(21363)
Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.
Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.
About The Role
Lobby Hostess is responsible in welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Key Duties and Responsibilities
- Creates positive, memorable, and efficient guest interactions within the hotel lobby.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
- Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.
- Manages queuing system and procedures in accordance with property policies.
- Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
- Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
- Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
- Exceeds standards for personal appearance and grooming at all times.
- Supports on the up-selling program and promotion happening.
Experience & Educational Requirements
- Minimum High School Graduate or general education degree
- 1-2 years in similar position in a five-star hotel
- Experience in handling point of sale (POS) terminals
- Strong orientation towards customer service
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
- Teamwork
- Effective Communication
- Hard working
- Flexible
- Adaptable
- Interpersonal skills
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.