Summary
Delivery Hero is seeking a Manager, Sales Operations & Strategy for its Talabat local delivery platform in Manama, Bahrain. The role monitors KPI-based sales performance, ensures and improves sales SOPs, and develops initiatives to strengthen key account performance and engagement. Responsibilities include business reviews, regional campaign execution, performance reporting, and stakeholder relationship management. Applicants should have a bachelor's degree in Business or a related field, 5+ years of BI or analytics experience with sales exposure, and project or program management experience.
The posting
As published on deliveryhero.com. Pulled from the employer's site and shown as they wrote it.
About the opportunity
Role Summary:
We are looking for a results-driven sales performance professional to monitor KPI-based performance, ensure SOP compliance, and lead data-driven initiatives that optimize key account growth and engagement across regions. The ideal candidate will collaborate cross-functionally to execute impactful campaigns, deliver insightful performance reporting, and build strong relationships with strategic stakeholders to enhance sales effectiveness and visibility nationwide.
What's On Your Plate:
- Monitor and analyze sales performance that is KPI driven.
- Ensure SOP compliance by the sales team and optimize SOP based on practical learnings from sales, logistics, finance, and training.
- Define projects that will optimize key accounts' performance, and ensure their engagement and satisfaction.
- Conduct regular business reviews so that Key Accounts have full visibility of their performance across the country.
- Collaborate in the execution of regional campaigns that both impact branding and sales performance.
- Create weekly/monthly performance reports, to track and execut KPIs and SOPs to measure team’s performance.
- Roll out reports for the sales team to manage sales performance.
- Establish, build, and maintain strong relationships with regional stakeholders of our strategic partners.
What you need to be successful
- Bachelor's degree in Business or any related field.
- 5+ years of BI/analytics with exposure to sales.
- Highly analytical & numbers-driven: cohorts costs/resource allocations and organizational skills in a fast-paced environment; a consultative approach to managing complex relationships.
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scopes and tasks.
- Passionate about sales: metrics driven with a deep understanding of branding.
- Product sales expertise in the web technology sector and the ability to contribute at strategic, operational and tactical levels.
- Has excellent organizational and people skills and the ability to set priorities, problem-solve, multi-task and work well independently in a dynamic, rapidly changing workplace.
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.