MICE Assistant Manager

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new MICE Assistant Manager.

The MICE Assistant Manager at Raffles Doha and Fairmont Doha is responsible for coordinating and managing corporate events, conferences, meetings, exhibitions, incentive groups, and social functions. The role supports the MICE Sales and Events teams in delivering exceptional guest experiences, maximizing event revenue, and ensuring seamless coordination between clients and hotel departments in line with the luxury standards of both brands.

Key Responsibilities:

• Oversee the operational planning and execution of meetings, conferences, exhibitions, incentive groups, and corporate events
• Coordinate with Banquets, Food & Beverage, Culinary, Front Office, Housekeeping, and AV/IT teams to ensure seamless event delivery
• Prepare and review Banquet Event Orders (BEOs), function sheets, event schedules, and operational checklists
• Conduct pre-event briefings and communicate client requirements, event timelines, and service expectations to all relevant departments
• Supervise event setup, room layouts, audiovisual requirements, signage, and overall venue readiness
• Monitor event operations to ensure adherence to established service standards and client specifications
• Conduct regular inspections of meeting rooms, conference facilities, and event spaces to ensure readiness and presentation
• Manage last-minute changes, operational challenges, and special requests efficiently
• Ensure smooth coordination of group arrivals, accommodation requirements, meeting schedules, and transportation arrangements
• Monitor food and beverage service delivery, banquet operations, and event flow throughout each function
• Ensure compliance with health, safety, hygiene, and security procedures during events
• Handle client concerns and resolve operational issues promptly to maintain guest satisfaction
• Monitor event resources, equipment availability, staffing levels, and operational efficiency
• Supervise and support event team members, ensuring clear task allocation and consistent service delivery
• Conduct post-event reviews, gather client feedback, and identify opportunities for operational improvement
• Maintain accurate event documentation, operational reports, and departmental records
• Ensure all events reflect the luxury service standards and brand expectations of Raffles Doha and Fairmont Doha

Qualifications

What will you bring to this role?

• Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or a related field
• Minimum 3–5 years of experience in MICE operations, banquet operations, conference services, or event management within a luxury hotel environment
• Previous supervisory or team leadership experience in meetings and events operations
• Strong knowledge of event planning, banquet operations, function room setups, and audiovisual requirements
• Experience coordinating with multiple hotel departments to ensure seamless event execution
• Proficiency in hotel management and event systems, such as Opera, Delphi, or equivalent platforms
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple events simultaneously in a fast-paced environment
• Strong leadership skills with the ability to supervise, motivate, and develop team members
• Excellent guest relations skills and a commitment to luxury service standards
• Strong attention to detail, flexibility, and the ability to handle last-minute operational changes
• Good knowledge of health, safety, hygiene, and hotel operational procedures
• Fluency in English and Arabic languages
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.