Summary
SOUM is a re-commerce marketplace operating in the MENA region. The Operations Manager – Cars will own the end-to-end car journey from intake to handover and lead the Cars Operations team. Responsibilities include managing escalations, setting and monitoring KPIs and service levels, improving processes, and reporting on operational performance. The role is based in Riyadh and requires strong operations and team-management experience, with Arabic and English fluency; automotive experience is preferred.
The posting
As published on soum.sa. Pulled from the employer's site and shown as they wrote it.
About Us
Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.
About the Role
Own and manage the end-to-end car operations, ensuring a smooth and efficient car journey from intake to final handover.
You will lead the Operations team, improve processes, and ensure operational targets and service levels are consistently achieved
Role & Responsibilities:
Own the end-to-end operational car journey and ensure smooth execution across all stages.
Ensure clear ownership, processes, and escalation paths across the operation.
Manage and resolve operational escalations and critical issues.
Ensure operational capacity is aligned with business growth and demand.
Lead and manage the Cars Operations team across different functions and locations.
Develop the team, set clear expectations, and build capability across the operation.
Set and monitor operational KPIs, SLAs, productivity, and quality standards.
Identify operational bottlenecks and implement process improvements.
Continuously improve efficiency, turnaround time, quality, and customer experience.
Monitor operational performance and provide regular reporting and insights.
Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.
Operational Ownership
Team Leadership
Performance & Process Improvement
Reporting & Cross-Functional Collaboration
Requirements & Experience:
Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.
Proven experience managing and developing operational teams.
Ability to build, improve, and scale operational processes.
Strong problem-solving and decision-making skills.
Data-driven, with a good understanding of operational KPIs and performance management.
Strong stakeholder management and cross-functional collaboration skills.
Fluent in Arabic and English.
Automotive industry experience.