Summary
EVA Pharma, a pharmaceutical company, is hiring an Order Entry Coordinator in Dubai, United Arab Emirates. The role processes customer and intercompany orders in Oracle, checks order and billing details, and coordinates with Finance, Sales, Planning, Logistics, and Warehousing to resolve holds and support fulfillment. It also maintains transaction documentation, master data, and order-entry performance records for audit and compliance purposes. Applicants should have a bachelor's degree in a related field, 1–4 years of relevant experience, and hands-on Oracle ERP Order Management experience; strong Excel skills are required.
The posting
As published on evapharma.com. Pulled from the employer's site and shown as they wrote it.
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Order Entry Coordinator to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities
- Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release.
- Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances.
- Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs.
- Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes.
- Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.
Requirements
- Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field.
- 1–4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing.
- Hands-on working experience with Oracle ERP (Order Management module) is required.
- Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred.
- Strong Excel skills; comfort working with high transaction volumes and data accuracy checks.
- Working knowledge of English and Arabic preferred.
- Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.