Summary
Hilton is hiring an Outlets Manager for The WB Abu Dhabi, Curio Collection by Hilton, in Abu Dhabi. The role oversees operations across four outlets, including all-day dining, pool bars and a café, with responsibility for service delivery, financial performance and brand standards. Duties include leading and training staff, managing guest feedback, controlling inventory and costs, supporting sales, and ensuring food safety and hygiene compliance. Applicants need outlet management experience in a high-end restaurant or hotel, or relevant assistant manager experience, and must be fluent in English.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
The Outlets Manager will oversee all aspects of operations across our four outlets—Matinee/Float (Pool Bars), Sidekicks (All Day Dining), and Craft Services (Cafe) —including service delivery, financial performance, team leadership, and compliance with brand standards.
We are looking for a candidate with strong all-day dining experience who is comfortable managing diverse outlet operations, including outdoor environments and pool operations. This role will provide unified leadership, ensuring operational consistency, enhancing the guest experience, and driving efficiency and performance across all outlets.
Responsibilities
Here’s what you’ll do during a typical day:
- Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
- Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Food Safety Regulations: Ensuring that all food safety standards are met.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
- Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
- High school diploma or equivalent; hospitality training is a plus
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; additional languages are an advantage
- Friendly, professional, and guest-focused
- Able to work flexible shifts