Summary
Al Seef Hospital is seeking an Outpatient Officer to support patient reception and administrative services. The role includes greeting and directing patients, handling inquiries, maintaining patient records, arranging follow-ups or admissions, and coordinating with other hospital units. Applicants need a high school education, at least one year of relevant experience, bilingual English and Arabic communication skills, and basic computer knowledge; medical-sector experience is preferred. The position is in Salmiya, Kuwait, and involves rotating shifts or work areas as required.
The posting
As published on alseef-hospital.com. Pulled from the employer's site and shown as they wrote it.
- Performs a variety of clerical duties involved in greeting and directing patients, providing information, attending telephone inquiries.
- Records appropriate patient data on their assigned area.
- Files and maintain appropriate documents (e.g. patient files, logbooks, registers, etc.) as agreed in the departmental policy.
- Arrange follow-up and/or admission as required; and provides documentation.
- Liaise with other units of the hospital for the timely and accurate performance of duties and functions.
- Provide routine information and enquiry service.
- To assemble and process records as per the established procedures.
- Collects and compile relevant statistics.
- Maintains confidentiality of patient information and prevent disclosure to unauthorized persons.
- Works on rotating shifts/areas as required; and may collect cash as necessary.
- Participates in training, evaluation and continuing education of the department and hospital at large.
- Must strictly adhere to the chain of command as per established organizational matrix.
- Adheres to good customer service practices.
- Carries out other duties as required by the reporting manager.
Minimum Requirements:
Education & Training:
- High School education.
- Bilingual (English and Arabic) with good communication skills.
- Basic computer knowledge.
Experience (General & specialized)
- At least one-year relevant experience.
- Preferred medical sector experience.