Summary
Keeta is hiring a Partner Management Manager in Dubai to develop 3PL partners and expand partner and rider capacity in line with delivery demand. The role includes training partners, monitoring compliance, managing incentive and penalty programs, and overseeing rider recruitment, operations, and user satisfaction across assigned partners and regions. The manager will also handle the exit process for partners that do not meet company requirements. Applicants need a bachelor’s degree or higher, at least 3 years of experience in rider growth and 3PL partner management, and fluent English; Arabic and/or Urdu are preferred.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Develop 3PL partners and expand the number of partners and riders based on delivery demand.
2. Enhance partners' operational capabilities through training and communication to ensure better understanding of our company policies and strategies.
3. Ensure 100% compliance of 3PL partners and their riders with company policies and standards.
4. Work with the strategy team to design and manage incentive and penalty programs for 3PL partners, aiming to achieve business objectives such as hiring targets and improved user experience.
5. Take ownership of assigned partners and regions to achieve goals related to rider recruitment, operations, management, and user satisfaction.
6. Manage the exit process for underperforming partners who do not meet company requirements.
7. Complete other tasks assigned by the manager within the department.
Requirements
1. Bachelor's degree or above, with at least 3 years of experience in rider growth and 3PL partner management.
2. Excellent communication skills, with the ability to build and sustain strong partner relationships.
3. Strong negotiation and problem-solving skills, with a results-driven mindset.
4. In-depth knowledge of the rider and 3PL market trends and best practices.
5. Fluent English is required; proficiency in Arabic and/or Urdu is preferred.
Highlights
1. Food delivery experience.