Summary
Mashreq is hiring a Personal Banker for loan and personal banking product sales in the United Arab Emirates. The role involves meeting monthly sales targets, prospecting through calls and face-to-face visits, conducting direct marketing activities, and recording leads and sales in CRM. The banker must support accurate application submissions and comply with bank policies, including KYC, FATCA, and AML/CTF requirements. The position requires at least one year of sales experience and involves a six-day working schedule.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
KEY RESULT AREAS
- Achieve monthly sales targets in the financial year.
- Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
- Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
- Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
- Handling objections with a view to getting the customer to buy or company to transfer payroll.
- Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
- Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
Operating Environment, Framework and Boundaries, Working Relationships.
- Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
- Works in an environment of daily reporting with six days working.
PROBLEM SOLVING
- Sales require understanding customers’ individual financial circumstances.
- Responsible for assisting staff and customers in achieving their goals and objectives.
DECISION MAKING AUTHORITY & RESPONSIBILITY
- Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
- Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Sales profile that require confidence, persistence, personality and verbal written
- Basic knowledge of products, service policies and processes of Retail Banking.
- Any discipline with1 year sales experience