Summary
Al Tayer Group is hiring a Personal Shopper for an in-store role in Dubai, serving exclusive luxury customers through tailored product recommendations and curated shopping experiences. The role involves building and maintaining client relationships, managing customer information confidentially, and sharing customer insights with the buying team. It also includes monitoring luxury retail trends and competitors, and inviting clients to previews, promotions and events hosted by Ounass. Applicants should have 3–5 years of retail experience with premium or lifestyle brands and a high school or O Level qualification; English is required, while Russian or Arabic is an advantage.
The posting
As published on altayer.com. Pulled from the employer's site and shown as they wrote it.
Job Purpose
This role focuses on initiating and driving a specialist and personalized selection for exclusive customers in an in-store setting, actively contributing to maximizing customer satisfaction and fostering loyalty through tailored interactions and curated luxury experiences as a personal shopper.
Years of Experience
3-5 years retail experience of premium/lifestyle brands
Knowledge and Skills
- Exceptional client service and relationship-building skills
- Strong communication and interpersonal abilities
- Keen attention to detail and impeccable presentation
- Sales-driven mindset
- Deep sense of client service and hospitality
Languages
English (Russian or Arabic is a plus)
Responsibilities
Functional Roles and Responsibilities
- Understanding the unique preferences and desires of high-end customers in an offline setting, recommending a curated selection of luxury products to assist them in making informed and stylish purchasing decisions.
- Analyzing the shopping behaviors of discerning customers in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to their luxury preferences.
- Fostering and nurturing relationships with key luxury customers by offering them exclusive previews of new arrivals, access to premium promotions, and invitations to upscale events and activities hosted by Ounass.
- Providing insights into the preferences and desires of luxury customers to assist the buying team in curating an opulent selection of products that meet the demands of the high-end offline market.
- Ensuring the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services and adhering to the strictest data protection standards.
- Maintaining a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless and personalized shopping experience.
- Developing, growing, and solidifying relationships with luxury customers through offline interactions, contributing to the expansion of the Ounass Personal Shopping customer database, including referrals and fostering long-lasting, loyal clientele.
- Continuously monitoring and analyzing high-end offline market trends and competitors’ strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest and most exclusive luxury offerings.
Qualifications
Education/Certification and Continued Education
- Education/Certification and Continued Education
- High School or "O" Levels