Summary
Emirates Islamic is hiring a Central Operations Processor for its operations team, with the posting identifying Dubai, Sharjah and Abu Dhabi as locations. The role involves processing and reconciling banking and escrow transactions, maintaining records and BPM documentation, supporting branches and internal teams, and helping meet service standards and compliance requirements. Applicants need a higher secondary qualification or equivalent and at least four years of banking operations or transaction processing experience; the title is marked UAEN.
The posting
As published on emiratesislamic.ae. Pulled from the employer's site and shown as they wrote it.
Emirates Islamic | Dubai, UAE
At Emirates Islamic, we are committed to delivering exceptional banking services through operational excellence, innovation, and a customer-centric approach. We are seeking a highly organized and detail-oriented Processor – Central Operations to join our Operations team and support the efficient processing of banking transactions while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
- Validate and process operational transactions in accordance with established service standards.
- Provide operational support and assistance to branches and internal business units.
- Ensure adherence to internal policies, procedures, and regulatory requirements.
- Manage account identification and closure activities in line with applicable guidelines.
- Handle cheque return activities and ensure timely completion of related processes.
- Liaise with internal stakeholders on operational matters and documentation requirements.
- Resolve day-to-day operational queries and provide timely solutions.
- Perform reconciliations and maintain accurate operational records.
- Support operational projects, process improvement initiatives, and User Acceptance Testing (UAT).
- Coordinate with stakeholders to ensure smooth execution of operational activities.
Qualifications & Experience
- Higher Secondary Education or equivalent qualification.
- Minimum 4 years of experience in banking operations or transaction processing.
- Sound knowledge of banking operations and operational controls.
- Familiarity with banking systems and Microsoft Office applications.
- Strong attention to detail and accuracy.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to work effectively in a fast-paced environment while maintaining high levels of compliance and quality.
What We Are Looking For
- Strong operational and analytical mindset.
- Ability to manage multiple priorities and meet deadlines.
- Commitment to delivering high-quality service.
- Team player with a collaborative approach.
- Adaptability and willingness to learn new processes and systems.
What We Offer
- Opportunity to build a rewarding career with one of the UAE's leading Islamic banks.
- Exposure to a dynamic and collaborative work environment.
- Continuous learning and professional development opportunities.
- Competitive compensation and benefits package.
- Career growth opportunities within the Emirates NBD Group.
- A culture that values diversity, innovation, and employee wellbeing.
Responsibilities
1. Operational accuracy in escrow transaction processing
- File and archive transaction records in line with internal controls to support audit readiness.
- Input transaction data into core banking and escrow management systems with precision to maintain data integrity.
- Flag discrepancies or incomplete documentation to the supervisor for timely resolution and risk avoidance.
Performance Measures:
- Transaction accuracy, reconciliation quality, and timely exception resolution.
- Compliance adherence, audit outcomes, and timely escalation of control breaches.
2. Maintenance of BPM application documentation and process records
- Update BPM application records promptly to maintain current and accurate process information.
- Support audit activities by providing required documentation and records promptly.
- Ensure documentation reflects current operational practices and system configurations.
Performance Measures:
- Maintenance of bpm application documentation and process records completion quality, timeliness, and adherence to agreed service standards.
- Completeness, accuracy, and timeliness of records, reports, and supporting documentation.
3. Service quality and SLA adherence in escrow transaction processing
- Update workflow trackers and status logs to reflect real-time progress on assigned cases.
- Prioritise daily workload to meet agreed turnaround times for escrow transactions and related requests.
- Collaborate with colleagues to address bottlenecks and maintain continuous workflow during peak periods.
Performance Measures:
- Service quality and sla adherence in escrow transaction processing completion quality, timeliness, and adherence to agreed service standards.
4. Support for process integrity and continuous improvement in escrow operations
- Complete assigned training modules on new systems or compliance topics to maintain operational readiness.
- Contribute to error log reviews by sharing insights on preventable mistakes and control gaps.
- Identify recurring process issues or bottlenecks during daily work and provide input to the supervisor for improvement.
Performance Measures:
- Support for process integrity and continuous improvement in escrow operations completion quality, timeliness, and adherence to agreed service standards.
Qualifications
- Diploma or equivalent qualification in Banking, Finance, Business Administration, or related field
- Relevant coursework or certification in operational risk or compliance (preferred)
- Continuous professional development in banking operations and compliance