Summary
Starlinks is seeking a Product Manager to shape and manage its automotive logistics and transportation services portfolio in Saudi Arabia. The role covers product roadmaps, service catalogues, customer experience standards, digital requirements, and collaboration with Operations, Finance, Commercial, and Tech teams. The successful candidate will have a bachelor's degree in Supply Chain, Engineering, or a related field, and 5–7 years of experience in product, operations, or commercial roles within automotive logistics or supply chain. No salary or visa conditions are stated.
The posting
As published on starlinks-me.com. Pulled from the employer's site and shown as they wrote it.
Job Overview:
The Product Manager – Automotive is responsible for shaping and managing Starlinks’ automotive product portfolio of logistics and transportation services, ensuring services align with the needs of importers, dealers, fleets, parts distributors, and government accounts. The role focuses on defining the right service mix, customer experience standards, and cross-functional readiness to support growth in the vertical.
Job Responsibilities
1. Product Strategy & Commercial Ownership
- Define the product roadmap for automotive logistics services in line with market demand.
- Support revenue growth and profitability through differentiated offerings.
- Align services with emerging industry and consumer trends, while aligning with company strategy and business priorities
2. Cross-Functional Collaboration
- Work closely with operations to align customer and market needs with existing capabilities, while identifying and addressing service gaps.
- Partner with Finance on costing, pricing, and margin visibility.
- Support the Commercial teams with product value propositions, service narratives, and collateral tailored to the portfolio and its customers.
3. Service Catalogue & Customer Value
- Maintain a clear catalogue of automotive logistics solutions.
- Identify opportunities to enhance or expand service categories.
- Ensure services meet customer needs across import, distribution, and aftersales.
4. Digital Integration & Tech Enablement
- Define tech and integration requirements based on customer and market needs.
- Prioritize digital capabilities that enable scalability, visibility, and customer value.
- Collaborate with Tech teams to ensure solutions align with the product roadmap.
5. Customer Experience & Differentiation
- Define customer experience standards for the vertical in line with brand and market expectations.
- Identify and prioritize gaps in service experience to inform roadmap decisions.
- Benchmark Starlinks’ offerings against industry best practices and translate them into differentiated offerings.
6. Data, Analysis & Performance
- Track performance metrics such as SLA adherence and utilization.
- Use insights to recommend service improvements.
- Contribute to business cases for investment decisions.
Requirements
Job Requirements:
- Bachelor's degree in Supply Chain, Engineering or related field.
- Minimum 5-7 years in product, operations, or commercial roles within automotive logistics or supply chain.
Behavioral Competencies:
- Ethical Practice
- Communication
- Health, Safety and Environment
- Accountability
- Proactiveness
- Collaboration
- Technology Advocacy
Technical Competences:
- Automotive Logistics Product Development
- Service Portfolio & Catalogue Management
- Costing & Pricing Strategy
- Digital Integration & Tech Enablement
- Customer Experience Design
- Cross-Functional Program Leadership