Summary
TAWANTECH is hiring a Quality Engineer to support quality and process compliance across IT operations in Riyadh, Saudi Arabia. The role conducts audits and reviews of incidents, problems, changes, service requests, and related operational processes. It also develops quality scorecards, compliance dashboards, and process health indicators, and recommends improvements. Applicants need at least five years of experience in IT quality management and process governance, with knowledge of ITIL and frameworks such as ISO 20000 or COBIT.
The posting
As published on tawantech.sa. Pulled from the employer's site and shown as they wrote it.
Role Summary:
The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities.
Key Responsibilities:
- Maintain operational quality standards and process compliance for IT operations
- Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents
- Assess compliance against ITIL best practices and internal standards/policies
- Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements
- Develop and maintain:
- Quality scorecards
- Compliance dashboards
- Process health indicators
- Operational maturity assessments
- Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities
- Support internal and external compliance audits related to IT operations processes
- Promote operational excellence, process standardization, knowledge management, and continuous improvement culture
Requirements
Skills & Experience Requirements:
- Minimum 5 years experience in IT Quality Management and Process Governance
- Strong knowledge of ITIL, including ISO 20000, COBIT, or comparable frameworks
- Experience designing quality initiatives and compliance assessments
- Proven experience in continuous improvement initiatives
- Experience in banking or highly regulated environments preferred