Summary
IHG Hotels & Resorts is hiring a Quality Manager for InterContinental Doha The City in Doha. The role leads the hotel’s quality agenda, supports consistent delivery of brand and service standards, and works with department leaders to improve the guest journey. Responsibilities include analyzing guest feedback, developing improvement plans, and conducting quality audits and compliance reviews. Previous experience in hotel quality, guest experience, operations, or hotel management is required; luxury or international hotel experience is preferred. Competitive pay and benefits are offered.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
About us
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay
InterContinental Doha The City is looking for a Quality Managerto join our team.
As a Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and InterContinental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained.
Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences.
Your day-to-day
- Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards.
- Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences.
- Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence.
- Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy.
- Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement.
- Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel-wide metrics and goals.
- Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.
What we need from you
- Previous experience in a Quality, Guest Experience, Operations or Rooms/Hotel Management role, preferably within a luxury or international hotel environment.
- Strong understanding of luxury hospitality standards, service excellence and quality assurance principles.
- Previous experience working with hotel quality programs, brand standards, audits or inspection processes.
- Strong analytical skills, with the ability to interpret guest feedback, quality scores and operational data and translate insights into action.
- Excellent observation and attention to detail, with a genuine passion for service excellence.
- Strong communication, coaching and influencing skills, with the ability to work effectively with colleagues at all levels.
- Confident in providing constructive feedback and challenging teams in a positive and solution-oriented manner.
- Strong understanding of continuous improvement and root-cause analysis.
- Excellent organizational and follow-up skills, with the ability to manage multiple priorities and initiatives.
- Previous experience within IHG Hotels & Resorts or another international luxury hospitality group would be an advantage.
What we offer
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.