Summary
Accor is hiring a Reception Agent for Rixos Marina Abu Dhabi. The role involves greeting guests, handling check-ins and requests, settling accounts, and helping create a personalized guest experience. The agent is also expected to promote hotel facilities and identify opportunities to upsell. Prior experience with Opera or a related system and fluency in English are requested; additional languages are a plus.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
Your experience and skills include:
Service focused personality is essential
Additional Information
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus
Your team and working environment:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.