Summary
Abu Dhabi Islamic Bank (ADIB) is hiring a Relationship Manager in Dubai for its SBF clients. The role develops and maintains client relationships, supports their banking requirements, and identifies cross-selling opportunities through regular planned meetings. Key requirements include knowledge of business banking products, credit analysis and appraisal, UAE banking practices and regulations, and anti-money laundering requirements. The role also focuses on service standards, customer retention, repayment performance, and regulatory compliance.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role : Relationship Manager
Location : Dubai
Role Purpose:
This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service
Key Accountabilities of the role
- Revenue:
- Expenses:
- Net Income:
- Assets:
- Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct
- No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons
Specialist Skills / Technical Knowledge Required for this role:
- Good knowledge of ADIB’s Business Banking products & services
- Experience of credit analyses.
- Good knowledge of ADIB’s Operational Policies & Procedures
- Proficient in credit appraisal techniques including credit, risk, business & financial analysis.
- Knowledge of Business Relationship Management.
- Fair Knowledge of UAE banking practices, regulations & risks
- Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- General awareness of competitors in the local market
- Excellent knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
- Excellent Communication Skills