Summary
Mashreq is seeking a Relationship Manager, Liabilities for its Retail Banking Group in Abu Dhabi. The role focuses on onboarding and managing clients in the Emirati and Islamic segments, growing deposit business, and cross-selling products such as personal loans, cards, and insurance. Responsibilities include resolving client service issues, coordinating with internal product and channel teams, and meeting compliance requirements including KYC and AML. Applicants should be graduates with sales and marketing experience and 7–10 or more years of banking sales experience.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
1
Job Title
Relationship Manager, Liabilities
Department
RBG - Emirati Segment
Position Name
Relationship Manager Liabilities
RBG - Emirati Segment.41.Retail Banking Group
Position ID
Incumbent No.
Incumbent Name
Group
Job Number
2
Job Purpose
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3
Dimensions
Operating Budget
NA
Number of Staff
Direct: TL/SM:
In Direct:
Capital Exp. Budget
NA
Other
4
Key Result Areas
To proactively drive new-to-bank business to grow Emirati and Islamic business presence
To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks getting a major share of their wallet.
To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
To deliver agreed liabilities numbers and significant cross-sell of other products of the bank.
Intra-organization liaison ensuring service delivery to clients.
To work closely with all product and channel partners from RBG and CIBG and the SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
To ensure that the credit risk on account of facilities execution
To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
Self-starter to ensure consistency in productivity and performance.
5
Operating Environment, Framework and Boundaries, Working Relationships
- Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
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6
Problem Solving
Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels.
Incentives are tracked and paid to staff and assist in any queries.
Hands on relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
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Decision Making Authority & Responsibility
- Cover for the Team Leader during their absence
- Responsible for assisting staff and customers in achieving their goals and objectives
- Strong responsibility for Ethical selling to customers with complete disclosure about the project
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Knowledge, Skills and Experience
- Sales profile that requires confidence, persistence, likeable personality, verbal written skills
- Strong knowledge of products, service policies and processes of Retail Banking
- Graduate and have experience in Sales & Marketing with 7 - 10 plus years banking sales experience