Summary
LVMH is hiring a VIP Client Manager for Christian Dior Couture at The Grove Boutique in Abu Dhabi. The role focuses on developing VIP clientele, building loyalty, reactivating inactive clients, and generating sales through personalized experiences and client events. The manager will coach team members on client appointments and cross-selling, share product expertise, and work with PR and boutique teams. Applicants should have at least five years of retail experience, preferably including two years in management in a luxury setting.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
The VIP Client Manager is responsible to build and nature strong relationships with VIP Clients, delivering personalized experiences that drive loyalty, engagement, and business growth.
- Recruit new clients outside of the Boutique clientele to develop qualitatively the data base:
- Work on getting external clients by meeting local business entities (Banks, Oil companies, Government entities etc.)
- Find and develop new business opportunities with Palaces and royal families of UAE through Assistants or business getters.
- Be in constant contact with the PR Team to know what the events are happening in and get the possibility to meet influential profiles.
- Contribute to all VIP client events and focus on the sales of Uber Luxury product
- Ensure a constant Inactive client reactivation to develop the existing data base.
- Contribute sales through OTO and elevated client experiences, inside or outside the boutique with local client from Dubai, UAE.
- Attend and oversee some team members qualitative OTO in order to increase the cross selling between universes of the boutique and giving closing sales coaching.
- Increase client loyalty in all departments with Department Managers and Sales Associate support by following up on OTO results and TO generated.
- Grow and upgrade clientele within the VIC, VVIC & Elite category. Propose local activities to increase customer loyalty and purchase.
- Demonstrate excellent product knowledge in all departments. Provide and share expertise on products and sales training to the Boutique Team.
- Reach and exceed your individual sales targets and develop it specifically in asked department – with strong contribution to Uber Luxury and High net value products
- Be a role model for new starters and the sales consultants and comply with Christian Dior values.
- 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting.
- Sense of initiative and commercial creativity with fashion sensitivity.
- Strong knowledge of the luxury industry.
- Demonstration of own initiative.
- Ability to work varied hours/days, including nights, weekends, and holidays
. • Strong interpersonal, communication, organizational and management skills.