Summary
Accor is recruiting a Reservation Agent at Mercure Makkah Aziziah in Makkah through its Tamayyaz nationalization development program. The role handles reservation inquiries and bookings, records guest preferences, shares information about hotel services and local attractions, and resolves booking-related issues. Applicants must be Saudi nationals; the program welcomes fresh graduates and candidates with up to 6 months of relevant experience. Basic English, strong communication skills, and flexibility to work a roster based on departmental needs are required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Job Description
- Handle incoming reservation inquiries via phone, email, and online platforms in a friendly and professional manner.
- Accurately process and confirm reservations, ensuring all guest preferences and requests are noted.
- Maintain up-to-date knowledge of hotel services, facilities, and local attractions to provide guests with accurate information.
- Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
- Manage and resolve any reservation-related issues or complaints effectively and efficiently.
Qualifications
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co-workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.