Summary
Rotana Hotels is seeking a Reservations Agent for Park Rotana & Park Arjaan Abu Dhabi. The role involves processing and confirming room reservations, responding to inquiries and complaints, maintaining accurate reservation records and room status, and providing information about rates and hotel facilities. The agent is also expected to promote hotel services, identify upselling opportunities, and organize visa requests for hotel guests in line with hotel policy. A hospitality diploma or degree, previous hotel reservations experience, computer literacy, and strong English communication skills are required.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
This position is based at Park Rotana & Park Arjaan Abu Dhabi.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus