Summary
Palazzo Versace Dubai is seeking a Reservations Agent in Dubai. The role involves accurately entering bookings, handling guest queries by telephone, fax and email, and promoting the property’s products and services. The agent also maintains reports, handles complaints and works toward sales targets while meeting contact center quality standards. Applicants should have at least 6 months of reservations experience in a luxury five-star hotel, Opera knowledge and proficiency in Microsoft applications.
The posting
As published on palazzoversace.ae. Pulled from the employer's site and shown as they wrote it.
Main Duties/Responsibilities:
Represent the company by following the standard operating procedures set by the organization
Proactively sell and upsell all products and services within the property.
Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
Achieve given targets and maintain exceptional performance at all times.
Handle queries through telephone, fax, and email.
Use approved language skill as required at all times.
Ensure compliance with the contact center quality performance requirements.
Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.
CANDIDATE PROFILE
Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
Demonstrate experience working in a high volume, high pressure environment.
Worked in Multi-Cultural environment.
Display Team work to achieve departmental and organization goals
Enter all bookings accurately
Opera knowledge
Proficient in Microsoft applications
High level of integrity and customer focus