Reservations Agent

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques.

• Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
• Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
• Utilize up-selling techniques to maximize room revenue and promote hotel services
• Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
• Follow up on guest requests and inquiries within 24 hours of receipt
• Assist with group bookings and manage allotments as directed by management
• Collaborate with other departments to ensure smooth guest experiences from reservation to check-out
• Monitor and update hotel availability to optimize occupancy rates
• Prepare daily reports on reservations, cancellations, and modifications
• Maintain knowledge of local attractions and events to assist guests with inquiries
• Adhere to hotel policies and procedures, ensuring compliance with industry standards
• Participate in regular training sessions to stay updated on new offerings and reservation techniques

Qualifications

• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent
• Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations
• Proficiency in Microsoft Office suite and property management systems (e.g., OPERA)
• Excellent communication skills in English, both written and verbal
• Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties
• Detail-oriented with a high level of accuracy in data entry and information management
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexible schedule, including availability to work evenings, weekends, and holidays as required
• Knowledge of hospitality industry standards and best practices
• Demonstrated sales skills and ability to up-sell hotel services
• Ability to remain calm and professional under pressure
• Cultural sensitivity and adaptability to work in a diverse environment

Additional Information

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability.

This role requires:

• Fluency in English
• Saudis only