Summary
Accor is hiring a Reservations Agent for Mövenpick Resort Al Marjan Island in Ras Al Khaimah. The role involves handling room reservation requests, entering rooming lists, keeping guest information accurate, and responding to guest questions and special requests. The agent is expected to provide friendly service, recommend resort facilities, and support revenue through upselling. Applicants should have at least two years of Reservations Agent experience at a five-star hotel or resort in the UAE; Opera experience is preferred, and fluency in English is required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Job Description
Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
Your experience and skills include:
- Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera will be preferred
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS