Summary
Eathos is hiring a Restaurant Host in Dubai to welcome guests and support smooth restaurant operations. The role includes managing reservations, seating guests, answering questions about the menu and allergens, and coordinating with the service team. Duties also include handling guest concerns, reservation reminders and follow-ups, and cash and card transactions. Customer service experience is preferred, and flexibility to work evenings, weekends, and holidays is required based on restaurant needs.
The posting
As published on eathos.net. Pulled from the employer's site and shown as they wrote it.
As a Restaurant Hostess, you will be the first point of contact for our valued guests, providing a warm and welcoming atmosphere. Your friendly demeanor, excellent communication skills, and attention to detail will create a positive and memorable dining experience for our customers. You will be responsible for greeting and seating guests, managing reservations, and assisting with various front-of-house tasks to ensure efficient and smooth restaurant operations.
Responsibilities:
- Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
- Manage the seating of guests, considering reservation preferences and table availability.
- Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
- Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
- Maintain the cleanliness and tidiness of the waiting area and host stand.
- Keep informational materials, such as menus and promotional materials, readily available for guests.
- Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
- Be well-informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
- Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
- Coordinate with the service team to ensure that each step of the sequence is followed efficiently
- Reach out to guests with reservation reminders before their scheduled visit.
- Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
- Handle guest concerns or complaints with diplomacy and a customer-centric approach.
- Handle cash transactions for guest payments accurately and securely.
- Process credit card transactions and provide guests with receipts.
- Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.
Qualifications:
- Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
- Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
- Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
- Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
- Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
- Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
- Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.