Summary
Accor is hiring a Restaurant Host / Hostess for Sofitel Riyadh Hotel & Convention Centre in Riyadh. The role welcomes and seats guests, manages reservations and wait times, provides menu information, and coordinates with restaurant and kitchen staff. It also involves handling guest requests and feedback, maintaining cleanliness, and supporting restaurant setup and service. The position is for Saudi nationals and requires fluent English and Arabic, strong communication skills, and an organized, customer-service-oriented approach.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Job Description
- Greeting and welcoming guests as they arrive at the restaurant.
- Escorting guests to their tables and providing them with menus.
- Taking reservations and managing the seating plan to ensure efficient operation.
- Providing recommendations on food and drink selections, along with information about specials and promotions.
- Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
- Coordinating with the kitchen and serving staff to ensure smooth service.
- Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
- Maintaining a clean and organized work environment.
- Assist in setting up and clearing tables to ensure a smooth flow of service.
- Collaborate with the bar manager and F&B service to ensure that guest preferences and special requests are accommodated.
- Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
- Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
- Assist in maintaining a high standard of cleanliness and hygiene in the dining area.
- Manage wait times and communicate accurate estimates to guests during peak hours.
- Assist in training new hostesses and support staff as needed.
- Maintain up-to-date knowledge of local attractions and events to provide recommendations to guests.
- Participate in pre-shift meetings to stay informed about daily specials, events, and any changes in restaurant operations.
- Ensure compliance with health and safety regulations in the reception and dining areas.
Qualifications
Saudi National
Excellent communication and interpersonal skills
Professional appearance
Customer service-oriented mindset
Ability to multitask and stay organized
Fluent in English and Arabic