Summary
Hilton is hiring a Restaurant Reservation Agent for Waldorf Astoria Kuwait in Kuwait. The role involves responding to guest and team member inquiries, securing restaurant bookings, and accurately recording guest details and special requests. The agent also promotes menus, events, and dining experiences to support restaurant sales. Hilton highlights integrity, teamwork, accountability, leadership, and attentive service.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Reservation Agent, you’re not just handling restaurant booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure restaurant bookings: Convert guest inquiries into confirmed reservations and handle special requests
- Maintain attention to detail: Record and process all reservations with accuracy, including guest name, contact info, and special requests
- Use proactive selling techniques: Maximize restaurant sales by promoting special menus, events, or dining experiences
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.