Summary
Kana Group is seeking a Retail Operations Partner for its Kuwait operations, reporting to the E-commerce Director. The role supports store compliance, inventory replenishment, supplier coordination, staff scheduling, sales monitoring, and visual merchandising. It also assists with reporting, sales-team training, customer engagement, and process improvements. Strong Excel skills and experience in retail store operations or inventory management are preferred.
The posting
As published on kanagroup.com. Pulled from the employer's site and shown as they wrote it.
Job Description: Retail Operations Partner
Location: Kuwait
Reporting to: E-commerce Director
Key Responsibilities:
- Oversee Store Operations & Compliance
- Ensure the sales team adheres to operational guidelines and conduct audits to monitor compliance with product display, stock management, and customer service standards.
- Coordinate and follow up with relevant departments on requests raised by the store to ensure operational smoothness and compliance.
- Inventory Management Support
- Act as the liaison with warehouse teams for inbound shipments and stock transfers.
- Ensure efficient replenishment of inventory to maintain optimal stock levels in line with sales requirements.
- Supplier Coordination
- Maintain strong relationships with suppliers to ensure timely delivery of promotional materials and testers.
- Assist in organizing and facilitating training sessions for the sales team to improve product knowledge.
- Staff Scheduling & Support
- Assist in managing staff scheduling, including handling leave requests, to ensure appropriate staffing during both peak and off-peak periods.
- Provide on-the-ground support to ensure smooth daily operations.
- Sales Monitoring & Engagement
- Monitor store performance against sales budgets and develop action plans in collaboration with the sales team to drive improvement.
- Encourage and motivate the sales team to actively engage with customers, maximize sales, and enhance the overall customer experience.
- Visual Merchandising Implementation
- Assist in the implementation of visual merchandising strategies, ensuring alignment with marketing directives.
- Ensure the store's appearance is consistently attractive, clean, and organized, meeting company standards.
- Data & Reporting Assistance
- Assist with data extraction and reporting, supporting strategic analysis and decision-making processes for store operations and sales.
- Process Improvement Contributions
- Actively contribute to the enhancement of store processes, offering solutions that improve operational flow and performance.
Skills and Qualifications:
- Strong proficiency in Excel for reporting and data analysis.
- Excellent communication and coordination skills.
- Ability to handle multiple priorities and work collaboratively with various teams.
- Experience in retail store operations, inventory management, or a related field is highly preferred.