Summary
Al Ghurair is seeking a Retail Sales Executive in Abu Dhabi to facilitate sales of new vehicles on behalf of the brand. The role includes managing customer enquiries in the dealer management system, following up proactively and supporting customers through the purchase process. The executive will follow sales, payment, vehicle release and registration procedures, while supporting sales operations and customer experience standards. No salary or visa conditions are stated.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
Strategic
Customer Relationship
• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale.
Administration
- Responsibly follow the documented sales process, complying to company and legal requirements.
- Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
- Support the line manager to maintain the sales operations to the desired standards in display and presentation.
- Adhere to all HSSE standards.
Operational
- Follow the direction of the line manager during the sales process.
- Follow the guidlines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
- Follow the gudielines of vehicle registration, in line with each Emirate requirements.
- Ability to always represent and deliver professional customer experience.
Product/ Process Improvement
- Accurately, record each customer lead and enquiry.
- Manage the dealer management system with timely follow up, with commentary.
- Comply with security process, of all monies and vehicle assets.