Summary
Red Sea Global is recruiting a Retail Specialist for Corallium, its attraction at Amaala’s Triple Bay. The role involves assisting guests, processing transactions, promoting retail products and attraction experiences, and supporting stock control and store presentation. Candidates should have a bachelor’s degree or diploma in a relevant field and 2–4 years of experience in retail operations, sales, or customer service. Experience with POS systems, inventory management, and merchandising is required.
The posting
As published on redseaglobal.com. Pulled from the employer's site and shown as they wrote it.
Welcome to Corallium – A New Depth of Discovery Awaits
Corallium is a flagship experience under Red Sea Global (RSG), inspired by the wonders of the Red Sea. As a new attraction opening at Amaala’s Triple Bay, Corallium aims to offer transformative, world-class visitor journeys grounded in marine education, environmental regeneration, and immersive storytelling. It operates with the ambition of becoming a global benchmark in ocean experience and stewardship, aligned with RSG’s vision of responsible tourism, sustainability, and regeneration.
Every role at Corallium contributes directly to this mission — from planning and development to day-to-day guest delivery — as part of a team committed to excellence, innovation, and impact.
At Corallium, we are not only creating a one-of-a-kind marine destination — we are building a culture grounded in purpose. Whether you are a scientist, storyteller, technician, or guest experience expert, your role here will shape a legacy of ocean stewardship for generations to come.
Join our pioneering team and help bring the Red Sea’s wonders to life.
Ready to explore a role that inspires and impacts? Apply now and join us at the heart of the Red Sea.
Job Purpose:
To deliver an exceptional retail experience by welcoming and assisting guests in a courteous and professional manner that reflects the attraction's values. The Retail Specialist is responsible for processing accurate point-of-sale transactions, providing knowledgeable product recommendations, and actively supporting the cross-promotion of the attraction's activities and offerings to enhance the overall guest experience and drive revenue.
Job Responsibilities:
- Welcome and greet guests in a warm, friendly, and professional manner in line with the attraction's values and service standards.
- Assist guests with product inquiries, providing accurate and knowledgeable information to support purchasing decisions.
- Process sales transactions accurately and efficiently through the point-of-sale (POS) system, including cash, card, and digital payment methods.
- Actively cross-sell and upsell retail products to maximize sales opportunities and enhance the guest experience.
- Promote and cross-sell the attraction's wider activities, experiences, and offerings to encourage guest participation and increase overall revenue.
- Maintain a clean, organized, and visually appealing retail space, ensuring products are correctly displayed and shelves are fully stocked.
- Monitor and replenish stock levels, reporting low inventory to the relevant supervisor in a timely manner.
- Handle guest complaints or concerns professionally, escalating to the supervisor when necessary.
- Process returns, exchanges, and refunds in accordance with company policy.
- Adhere to all cash handling procedures and ensure till accuracy at the opening and closing of each shift.
- Participate in stock counts, audits, and inventory checks as required.
- Comply with all health, safety, and operational policies and procedures at all times.
Job Requirements:
- Bachelor’s degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
- 2-4 years of experience in retail operations, sales, or customer service.
- Experience in inventory management, merchandising, and point-of-sale (POS) systems.
- Strong customer service and relationship management skills.
- Excellent communication and interpersonal skills.
- Sales and negotiation skills.
- Problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office and retail management systems.
Job Context:
- Works in a fast-paced retail environment with direct customer interaction.
- Required to support daily store operations, sales targets, and customer satisfaction initiatives.
- May be required to work flexible schedules, including weekends, public holidays, and peak retail periods.
- Collaborates closely with store management, sales associates, and support functions to achieve business objectives.
Job Financial Dimensions:
- Responsible for achieving individual and store sales targets.
- Supports inventory control and stock accuracy to minimize losses and shrinkage.
- Contributes to revenue growth through effective product promotion and upselling.
- Ensures compliance with company policies regarding cash handling and financial transactions.