Summary
Kering is seeking a Retail Trainer for Bottega Veneta, based in Dubai and supporting retail teams across the Middle East. The role delivers training on products, selling, customer service and CRM, supports onboarding and career development, and coordinates training logistics and records. The trainer will assess local learning needs, visit stores, coach retail managers and report on training activity. Applicants should have 3 to 5 years of training experience, fluent English and Arabic, and be available for up to 80% in-store work or travel.
The posting
As published on kering.com. Pulled from the employer's site and shown as they wrote it.
Summary
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
Job Description
We are currently seeking a Retail Trainer for our MIDDLE EAST region who will be based in Dubai and report to the Training Manager MIDDLE EAST.
How you will contribute
As a Retail Trainer MIDDLE EAST, you will play a pivotal role in supporting the Retail Teams for Dubai, Kuwait, Qatar and KSA. The Retail Trainer MIDDLE EAST will report to the Retail Training Manager MIDDLE EAST on the full spectrum of training initiatives and projects and will work with store management to ensure that teams are trained to deliver the Bottega Veneta client experience to the highest standard.
DELIVERY
- Implement training inititatives ensuring consistent execution in MIDDLE EAST stores.
- Support Retail Training Manager to deploy corporate training courses and modules covering product, retail skill and customer service training, as well as mystery shopping monitoring.
- Conduct timely induction sessions for all new hires (retail and head office).
- Review and manage all training materials to make sure it aligns with HQ standard and adapt, if necessary, to local markets.
- Support the Retail Career Program for Brand Ambassadors and Styling Advisors, delivering trainings to ensure the individuals’ development and empowerment.
- Deliver focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics).
- Manage training logistics (training material interpretation & preparation, classroom settings, venue rental, IT equipment).
FOLLOW UP
- Promote and follow-up on digital training platform, monitor the usage of training material.
- Develop follow-up tools for the participants and on-the-job check, regularly gathering feedback.
- Support and coach retail management in delivering constructive training feedback and actions.
- Conduct regular store visits to understand training needs, address quick wins and share best practices.
- Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)
- Conduct training related reports to key stakeholders.
TRAINING NEEDS ANALYSIS
- Work with Retail Training Manager and local HR and Retail Managers to understand and identify the retail teams’ training needs.
- Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams.
- Proactively and regularly analyses the local markets’ training needs and work out the training plan and localization on the training programs and execution.
Who you are
- 3 to 5 years training experience preferably in the retail industry or consultancy company with exposure in facilitation and content development
- Inspiring, adaptable, energetic, and passionate
- Excellent communication and organization skills
- Strong time and task management skills, able to work independently
- Proactive team player, with a problem-solving attitude
- Fluent in English & Arabic
- Proficient in MS Office functionalities & e-learning platform
- Up to 80 % in Store / Travel
Why work with us
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2026-11-30
Schedule
Full time
Organization
ATELIER LUXURY GULF LLC