Summary
InterSystems is hiring a Sales Account Manager in Dubai to manage and grow relationships with healthcare customers, primarily hospitals, across the Middle East. The role includes identifying expansion opportunities, managing the sales lifecycle, supporting customer adoption, and coordinating with internal teams. The successful candidate will have up to 3 years of customer-facing experience, strong communication and organizational skills, and an interest in healthcare technology and enterprise solutions. Familiarity with AI terminology and healthcare AI trends is required, along with the ability to travel within the region.
The posting
As published on intersystems.com. Pulled from the employer's site and shown as they wrote it.
InterSystems is seeking to hire an energetic, achievement-oriented Sales Account Manager who will contribute to the advancement of HIT adoption in the HealthCare setting, mainly in hospitals. The Sales Account Manager is responsible for managing and growing relationships with healthcare customers across the Middle East. You will work directly with existing clients to understand their needs, identify new opportunities, and ensure successful adoption of InterSystems solutions. This role requires a proactive, customer-focused professional with strong communication and commercial skills. You will collaborate closely with Pre-Sales, Delivery, Support, and Product teams to ensure customer satisfaction and drive revenue growth.
Responsibilities
Client Relationship Management
- Build and maintain strong relationships with key stakeholders across assigned accounts in private healthcare sectors
- Act as a key advocate for clients to ensure they receive a high level of service from InterSystems
- Understand client business needs and help them achieve their operational and strategic goals through the effective use of InterSystems technologies.
Sales & Account Growth
- Identify opportunities for upsell, cross-sell, and product expansion within existing accounts.
- Manage the full sales lifecycle from lead generation to closing.
- Participate in strategic planning processes and develop account plans to ensure client’s optimum return on their investment and the development of long term, secure and healthy revenue streams for InterSystems.
Customer Success & Adoption
- Ensure client satisfaction through ongoing support and relationship management.
- Monitor client usage and adoption to identify expansion or support needs.
- Support the coordination of client projects with internal technical, delivery, and support teams.
- Participate in customer reviews, account governance meetings, and follow-up actions.
Reporting & Forecasting
- Maintain accurate pipeline and forecasting data
- Manage and monitor revenue, Accounts Receivable, and any contract renewals
- Assist in internal business reviews and accounts planning.
Qualifications
- A maximum of 3 years of experience in customer-facing roles (preferably in healthcare or enterprise software)
- Strong communication, presentation, and interpersonal skills
- A genuine interest in healthcare technology, digital transformation, and enterprise solutions
- Strong organizational and problem-solving abilities
- Ability to travel within the region.
- The candidate should be comfortable discussing AI at a business and healthcare-use-case level, with sufficient familiarity to identify relevant customer opportunities, qualify demand, and engage the right internal technical specialists.
- Working knowledge of AI terminology and healthcare AI market trends, with the ability to connect AI-related discussions to customer pain points, measurable outcomes, and commercial opportunities
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.