Summary
Union Trading Company is hiring a Sales Associate to help customers choose electronic products and provide product advice and demonstrations. The role includes meeting sales targets, processing transactions, maintaining displays and stock, and supporting daily store operations. Applicants should have retail sales experience, preferably with consumer electronics, and strong communication and customer service skills. English, Arabic, or both are required; flexibility to work evenings, weekends, and holidays is also needed.
The posting
As published on utc.com.kw. Pulled from the employer's site and shown as they wrote it.
Job Purpose
To provide excellent customer service and drive sales by assisting customers in selecting electronic products and solutions that meet their needs, while ensuring accurate product knowledge, effective merchandising, and smooth day-to-day store operations.
Sales Associate Responsibilities:
- Greet and engage customers in a friendly, professional, and approachable manner.
- Actively listen to customer needs and provide expert advice and recommendations on electronic products such as mobile devices, accessories, home electronics, and related technologies.
- Demonstrate product features, specifications, and benefits, and educate customers on new and emerging electronic technologies and trends.
- Achieve and exceed individual and store sales targets and key performance indicators (KPIs).
- Perform effective upselling and cross-selling to maximize sales opportunities and enhance customer satisfaction.
- Maintain strong and up-to-date product knowledge, including technical specifications, features, warranties, and after-sales services.
- Ensure all electronic merchandise is properly displayed, secured, stocked, and priced according to company standards.
- Assist with inventory management activities, including receiving, unpacking, labeling, and restocking products.
- Keep the sales floor clean, organized, and visually appealing, with special attention to product displays and demo areas.
- Accurately and efficiently process sales transactions using the point-of-sale (POS) system.
- Handle cash, credit card, and other approved payment methods responsibly.
- Support store opening and closing procedures as required.
- Handle customer inquiries, complaints, returns, and exchanges in a professional and timely manner, in line with company policies.
- Collaborate with team members to ensure smooth daily operations and a high standard of customer service.
- Communicate customer feedback, product issues, and sales trends to store management.
- Attend all required training sessions to continuously enhance product knowledge and sales skills.
Requirements
Education & Experience
- High school diploma or equivalent; a degree or diploma in a related field is an advantage.
- Proven experience in retail sales, preferably in an electronics store or a technology-focused retail environment.
- Experience selling consumer electronics, gadgets, or home electronics is a strong advantage.
Skills & Competencies
- Excellent communication and interpersonal skills in both English or Arabic or both.
- Strong interest in electronics and technology, with the ability and willingness to quickly learn new products.
- Customer-focused mindset with a passion for delivering excellent service.
- Ability to work effectively as part of a team.
- Problem-solving skills to handle customer concerns and technical questions efficiently.
- Flexibility to work retail schedules, including evenings, weekends, and holidays.