Summary
Damas Jewellery is hiring a Sales Consultant for its retail operations in Kuwait. The role involves helping customers select products, completing sales, meeting sales targets and supporting returns or repairs. Duties also include maintaining stock records and displays, following store procedures, and handling customer feedback and complaints. Applicants should have 2 to 5 years of experience in luxury retail, customer service or hospitality, with general jewellery knowledge; the posting states a competitive salary plus commission.
The posting
As published on damasjewel.com. Pulled from the employer's site and shown as they wrote it.
Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.
Why Damas?
- Competitive salary plus commission
- Diverse and inclusive work environment
- Fantastic career growth opportunities
- Damas Academy for learning and development
- Great mentoring by a highly experienced management team
- We value the health and well-being of our colleagues
Product Sales
1. Receive and engage with the customer to understand the customer’s requirement
2. Introduce the various product offering to the customers and facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work
Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated. Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to minimise the same
8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
Retail Operations: Feedback Management
- Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
- Manage customer queries and complaints as per the company guidelines
Qualification, Experience and Skills:
Qualification:
• Graduate / Minimum High school
Experience:
• 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry
• General knowledge of Jewellery
Personal Skills/Abilities:
• Knowledge of English and any Indian regional languages preferred
• Excellent interpersonal and communication skills
• Strong understanding of Customer Service needs and Customer priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)
While we welcome all interested candidates to apply, we particularly encourage female candidates to apply to support gender balance in our teams