Summary
Hapag-Lloyd is seeking a Sales Support Coordinator in Dammam, Saudi Arabia. The role supports Sales Executives with customer follow-ups, rate quotations, tenders, and monitoring customer and quotation performance. It also includes managing disputes and exceptions, updating Salesforce and FIS, and coordinating handovers and problem-solving with Customer Service. Applicants need a university degree or equivalent, 2–3 years of shipping and sales experience, good English, working knowledge of MS Office, and Saudi nationality.
The posting
As published on hapag-lloyd.com. Pulled from the employer's site and shown as they wrote it.
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Responsibilities
Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
Preparing and sending of rate quotations to customers
Monitor quotation and customer performance including tenders and follow up with customers where required
Dispute & Exception management
Give clear handover info to Customer Service
Assist Customer Service with problem solving related to a customer issues where required
Validate and Input of new customer data into Salesforce and FIS
Handling updating of CRM with customer calls, rate offers, customer follow ups done
Qualifications
University degree or equivalent
Good command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
FIS knowledge
Receptive and be able to grasp new ideas and drive for personal development
Must have:
At least 2-3 years of experience in shipping and sales.
Saudi nationality.