Summary
alfanar is seeking a Sales Support Supervisor for its Riyadh operation. The role oversees sales support processes, manages the C4C CRM system, coordinates reward and gift distribution plans, and works with marketing, research, and customer service teams. Responsibilities also include managing satellite image plans, conducting surveys, analyzing customer and market data, and reporting on performance and budgets. Applicants should have a bachelor’s degree in Electrical Engineering or Business Management and 4 to 6 years of work experience.
The posting
As published on alfanar.com. Pulled from the employer's site and shown as they wrote it.
Requisition ID:27050
CityMarketing WS
Group overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
- Electrical, Electromechanical and Civil Engineering Construction
- Manufacturing and Marketing Electrical Construction Products
- Allied Engineering Services
Our Main Divisions:
- alfanar electric
- alfanar Construction
- alfanar Building Systems
alfanar electric
alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.
alfanar electric operates industries in:
- Riyadh and Jubail, Saudi Arabia
- Dubai, UAE
- London, UK
alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh
The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.
Spread across 700,000 square meters, the Complex houses alfanar’s facilities.
The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
Job Purpose
Establish and maintain sales support protocols, processes, and policies, design reward systems, and ensure alignment with marketing activities. Managing CRM systems, distributing gifts, collaborating with various teams, and analyzing data to enhance sales strategies and decision-making."
Key Accountability Areas
Sales Support:
- Oversee the establishment and maintenance of protocols, processes, policies, and procedures for sales support.
- Design a reward system and define the scope of the business.
- Ensure alignment with the marketing team's activities.
- Manage the Customer Relationship Management (C4C) system.
- Develop plans for the distribution of gifts.
- Collaborate with research and customer service teams.
- Analyze deals, competitors, and individual customer data.
Satellite Images:
- Collaborate with GEO marketing supervisors to set the annual plan.
- Manage approvals for the satellite images plan and budget.
- Monitor market changes to provide support for management decision-making.
Surveys:
- Conduct the study, development, publication, and reporting of surveys through the C4C platform for the team.
- Perform analysis and provide recommendations based on survey findings.
- Continuously cross-reference market share data with sales outcomes and satellite data.
Role Accountability
HR Proficiency:
- Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
- Ability to recognize low performers and guide them to improve or release them.
- Ability to treat subordinates equally without any discrimination.
- Assessment criteria of subordinates is performance that leads to planned results.
- Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.
Responsibility:
- Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
- Able to anticipate problems and make the necessary proactive steps to prevent them
- Ability to take necessary and proper timely decisions.
Delivery:
- Deliver the required results in timely manner with required quality and cost.
- Making a Tangible Difference:
- Must make a tangible difference to his area of operation. and exceed business expectations.
Business Planning and Performance:
- Able to transform the corporate goals into business plans.
- Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
- Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
- Provide periodic work progress reports.
- Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.
Organizational Development:
- Develop the organizational structure according to the current requirements taking into consideration future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements:
- Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
- Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
- Promote the automated systems and using them fully, to spread its culture.
Quality:
- Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.
Adaptation:
- Adapt to new and alternative techniques, technologies, management structures, and business models.
Health, Safety and Environment:
- Ensure a safe, secure, and legal work environment as per the standard regulations.
Academic Qualification
Bachelor Degree in Electrical Engineering or Business Management
Work Experience
4 to 6 Years
Technical / Functional Competencies
Sales Fundamentals, Calls, Closings
Sales Presentations
Sales Promotions
Sales Tools
Salesmanship