Summary
Louis Vuitton is seeking a Senior Client Advisor in Abu Dhabi to deliver a strong client experience and represent the Brand. The role includes advising clients across product categories, developing client relationships, and contributing to individual and team sales objectives. The advisor also supports store operations and team development through mentoring and role modelling. Proven retail experience is required; Arabic is a plus.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
You will be a role model to the team, and will support your Team Manager in operational duties.
You will proactively reach out to your Clients in order to achieve individual and team goals.
Be an Exceptional Client Advisor, and a Role Model for the Team
- Achieve individual and team objectives, be accountable for sales results and support the team in their sales
- Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
- Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
- Develop the highest standards of Brand and product knowledge
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Respect Louis Vuitton Brand standards in terms of grooming and behavior
Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team
- Assist Management in daily operations: floor management, stock operations, and opening / closing duties
- Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers
- Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
- Depending on specific store needs, additional responsibilities could include: stock and store operations, visual merchandising, after-sales
Strong ownership of the following attributes: Curiosity, Agility, Empathy & Commercial Mindset Excellent communications skills and interpersonal skills Proven experience in Retail, in fast paced environments Maturity and Managerial credibility Ability to lead by example Arabic speaker is a plus