Summary
A2Z Media is seeking a Senior Customer Success Executive in Doha to manage client account tasks and deliverables, support client needs, and help deliver digital marketing strategies. The role involves coordinating with internal teams, following campaign best practices, setting deadlines, and planning next steps with clients. Applicants should have 2–3 or more years of experience in an advertising or marketing agency and experience in account management, client servicing, customer success, or campaign management. Excellent Arabic and English, GCC market experience, and the ability to manage multiple accounts are required; experience in automotive, government, or F&B is a plus.
The posting
As published on a2zmediagroup.com. Pulled from the employer's site and shown as they wrote it.
We are looking for a proactive and customer-focused Senior Customer Success Executive to join our dynamic team at A2Z Media. In this role, you will play a key part in managing client relationships, executing digital marketing strategies, and ensuring client satisfaction by delivering results aligned with their objectives.
Responsibilities:
- Assist in managing tasks and deliverables for client accounts.
- Ensure best practices and strategies are followed for each client.
- Support clients in addressing their needs and provide relevant recommendations.
- Collaborate with the team to ensure effective execution and optimal outcomes for clients.
- Help set deadlines and ensure they are met.
- Proactively assist in preparing the next steps and strategies for clients.
Qualifications
- 2–3+ years of experience in an advertising or marketing agency environment
- Strong understanding of advertising campaigns, digital marketing, and client relationship management
- Proven experience in account management, client servicing, customer success, or campaign management
- Ability to manage multiple accounts and projects simultaneously in a fast-paced environment
- English & Arabic: Excellent
- Experience working with clients in Automotive, Governmental, or F&B sectors is considered a plus
- GCC Market experience