Senior Manager, Accounts Receivable & Collections

Overview

The job holder is responsible for managing accounts receivable operations by implementing billing and collection frameworks, ensuring accurate invoice processing, monitoring receivables performance, and enhancing financial controls to ensure timely collections, regulatory compliance, and effective working capital management across NHCI.

Key Responsibilities

• Supervise the establishment and continuous enhancement of accounts receivable operating models, ensuring alignment with financial objectives, business requirements, and governance standards.
• Coordinate with business functions to ensure accurate capture of service delivery records, contractual information, and billing requirements prior to invoice generation.
• Conduct periodic assessments of billing processes, collection practices, and receivables performance to identify gaps and improvement opportunities.
• Implement standardized billing procedures, approval workflows, and control mechanisms to enhance invoice accuracy, compliance, and operational efficiency.
• Review invoice preparation requirements, supporting documentation, and validation processes to ensure completeness, accuracy, and audit readiness.
• Supervise the generation, review, and issuance of invoices, credit notes, and billing adjustments in accordance with approved policies and regulatory requirements.
• Coordinate with Finance, Sales, and Account Management teams to ensure effective management of customer accounts and timely resolution of billing issues.
• Implement credit management practices, payment term frameworks, and customer risk considerations to support effective working capital management.
• Review customer account classifications, aging analysis, and escalation criteria to ensure appropriate collection actions are initiated.
• Supervise the monitoring of accounts receivable aging, outstanding balances, collection activities, and customer payment performance.
• Conduct analysis of receivables trends, collection effectiveness, and customer payment behavior to identify risks and recommend actions.
• Report on accounts receivable performance, collection achievements, overdue exposures, and key financial indicators to senior leadership.
• Coordinate collection strategies with relevant stakeholders to improve cash flow, reduce overdue balances, and enhance collection efficiency.
• Follow up on critical overdue accounts, escalated cases, and recovery actions to ensure timely resolution.
• Supervise the reconciliation of customer payments, invoice allocations, and receivable balances to maintain financial accuracy.
• Review ERP and financial system records to ensure accurate recording, classification, and monitoring of receivable transactions.
• Implement enhancements to accounts receivable systems, automation tools, and reporting capabilities to improve operational effectiveness.
• Conduct compliance reviews of invoicing activities, including ZATCA digital invoicing requirements, VAT compliance, and internal financial controls.
• Review financial documentation and audit trails to ensure availability, traceability, and compliance with audit and regulatory requirements.
• Coordinate with internal and external auditors by providing required documentation, addressing inquiries, and supporting audit completion.
• Report on receivables risks, process performance, and improvement recommendations to support informed financial decisions.
• Contribute to the development and refinement of accounts receivable policies, procedures, and governance frameworks.
• Implement continuous improvement initiatives to enhance billing accuracy, collection effectiveness, and customer account management.
• Supervise the maintenance of receivables records, invoice archives, payment documentation, and supporting schedules.
• Follow up on policy updates, regulatory changes, and business requirements to ensure continued compliance and process effectiveness.
• Coordinate knowledge sharing and process alignment across teams involved in billing and collections activities.

Qualifications & Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Financial Management, or any related field is required
• 9 years of relevant experience with at least 2 years of experience in a leadership role
• Certifications in SOCPA, CPA, ACCA, CMA, or CFA are optional

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