Summary
Delivery Hero is seeking a Senior Manager, Logistics Operations to lead Talabat Qatar’s rider supply ecosystem and on-ground operations. The role covers supply growth and forecasting, 3PL partner management, operational KPIs, process improvement, equipment oversight, and team development. Applicants need a bachelor’s degree or equivalent work experience and at least five years in operational roles; logistics, supply chain, or operations studies are preferred. Advanced GSheet skills and strong English are required, Arabic is a plus, and travel to Talabat markets may be needed.
The posting
As published on deliveryhero.com. Pulled from the employer's site and shown as they wrote it.
About the opportunity
WHAT’S ON YOUR PLATE?
- Lead Talabat Qatar’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
- Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
- Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
- Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
- Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
- Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
- Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
- Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
- Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
- Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
- Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
- Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
- Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
- Drive automation and technology-enabled initiatives to improve visibility and performance management.
- Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
- Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
- Build long-term plans to sustain growth and strengthen Talabat’s market leadership position.
What you need to be successful
WHAT DID WE ORDER?
- Bachelor’s degree required, with a preference for majors in Logistics, Supply Chain, Operations, or equivalent work experience in compliance or auditing
- Minimum of 5 years of experience in operational roles within fast-paced environments. Track record in the FoodTech logistics sector is a plus. Management consulting experience is also considered a significant advantage
- Management experience is advantageous, with the ability to effectively manage direct reports and foster a strong team culture.
- Strong problem-solving abilities, with the capacity to dig into detail, manage complexity, and drive decision-making
- Advanced proficiency in GSheet, demonstrating a strong analytical skill set. Ability to reason analytically, logically, and in a consistent fashion
- Strong English written and verbal communication skills, capable of engaging across a diverse set of stakeholders, Arabic is good to have but not necessary
- Extremely organized and process-driven, with a proven ability to manage a heavy workload effectively by setting priorities and managing expectations well
- Able to travel to all talabat markets as needed.
Who we are
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.